To provide Medical support type services performed at the Medical Treatment Facility as required by the 31st Medical Support Squadron, Medical Appointment Section, Aviano AB, Italy.

Specific Requirements

• Coordinates referral management functions and ensures team members receive information in a timely and efficient manner to facilitate continuity of patient care
• Coordinates specialty care referrals.  All patients shall be assured of their privacy and personal dignity.
• Reviews specialty care referrals for appropriateness, covered benefit, and administrative completeness.
• Schedules/coordinates specialty care and durable medical equipment appointments within military health system and local network and provide appointment notification and instruction to patient.
• Provides health benefits advice to patients and assists with claims submission and processing.
• Maintains and tracks referral records.
• Participates s with team members in providing, assessing and improving a wide variety of customer services/relations.  This includes, but is not limited to, front desk service, requiring direct interaction with walk-in patients.
• Assists in the management of all forms of communication between beneficiaries, team members, and internal staff and providers, network/outside providers and ancillary health care workers.
• Obtains, scans and/or uploads clear and legible medical reports into medical records and provides notification to referring provider for review.
• Maintains direct communication with major host nation facility contacts specifically related to referrals/authorizations for OB services.  Informs patients of facility options and processes additional referrals that may be needed pertaining to continued OB care.
• The contractor must remain in the 31 MDG or be immediately available to the 31 MDG throughout each tour of duty.
• The contractor shall attend meetings and trainings as directed by the TOPA Flight Commander or his/her designee as required.
• The contractor shall complete all MTF orientation programs, initial and annual training requirements, and comply with all MTF policies, procedures, productivity standards and instructions as provided by the MTF.

Education and training requirements
 

• Knowledge and clerical and administrative office functions
• Ability  to read, write, speak, and understand English at high level equal to B2.  Bilingual English/Italian is preferred.
• Have experience working within the Air Force Medical Service or DOD is preferred.  Consideration will be given to those who have completed medical-related college-level coursework.
• Education.  High school diploma or General Educational Development (GED) equivalency.  Medical terminology desired. 

WORK SCHEDULE
0730 - 1630, Monday - Friday