Job Openings >> Help Desk Manager

Help Desk Manager

Summary

Description

Location: Washington, DC-On-Site Only-Must Be a US Citizen-No Sponsorship

5+ years IT help desk management in federal/government settings.
Expertise in ticketing, remote support (e.g., LogMeIn), user configs (email, credentials, encryption).
Experience with NMB-like tools:
- MS Office,
- Google Workspace,
- Adobe,
- Avaya,
- Printers/Scanners,
- Mobiles (iOS/Android).
Strong communication; process improvement (e.g., efficiencies, cost reductions). Background in weekly reporting and issue escalation.

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