PROGRAM ANALYST 
This requirement is to provide Program Analyst for Behavioral Health Services to support the Clinical Operations PMO at Walter Reed National Military Medical Center. The contractor shall provide the following services to support Clinical Operations Program Management Office. The contractor will provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform Program Analyst Behavioral Health.

WORK LOCATION AND DUTY HOURS Work Location: Walter Reed National Military Medical Center (WRNMMC) Bethesda, MD

REQUIRED QUALIFICATIONS:

• Bachelor’s degree in Business, behavioral health field (social work, psychology or a related field. Master’s degree in Business Administration (MBA) preferred.
• Minimum 2 years of experience working in a military health facility.
• Minimum one year of experience working in the behavorial health field. 

Technical Skills:

• Working in-depth knowledge of the MHS Genesis and associated databases (CLAIRVIA, Lights On) preferred. MHS GENESIS.
• Strong expertise in Microsoft software applications such as Word, PowerPoint, Access, and Excel. Familiarity with other relevant computer programs is also desirable.

Analytical and Interpersonal Skills:

• Must have strong analytic skills to interpret a wide range of information and use findings to make proposals.
• Must be able to think creatively to solve organizational problems.
• Must have good interpersonal skills to be able to work closely with leaders, business managers, service chiefs and external support service.
• Proven capability to complete tasks with minimal supervision.
• Excellent interpersonal skills to foster collaboration with leaders, business managers, service chiefs, and external support services.
• Must have a good working knowledge of medical terminology.
• Ability to effectively utilize reference guides for comprehensive understanding.

ADDITIONAL QUALIFICATIONS:

• Shall be able to read, write, speak and understand English.
• Must possess Secret Security Clearance 
• Be a U.S Citizen

SPECIFIC DUTIES / TASKS THE CONTRACT EMPLOYEE SHALL PERFORM:

• Functioning as part of a two (2) member data quality team serving the Directorate of Nursing Services (DNS).
• Provides analysis and support of all services / programs that encompass the Directorate of Nursing.
• Assists leadership in achieving productivity and access to care goals through data analysis.
• Identifies opportunities to improve productivity, appointment utilization and access to care.
• Utilizes established metrics and performance measurement tools to analyze data, identify best practices and make recommendations. Implements and follows through on identified improvement opportunities.
• Independently completes review and analyzes of data and reports. Validates data for accuracy and completeness and refines into formats for specific summary reports.
• Identifies and explains disparities between Healthcare Operation reports and data pulled directly from M2, Genesis, or other source systems. Reconciles discrepancies with reports and ensures accurate representation of DNSDNS data at all levels.
• Works closely with business managers and leadership to provide relevant analysis and actionable suggestions on ways to improve.
• Develops query tools and reports that link databases with clinical and workload generating activities.
• Reports demonstrate strong analytic, graphic, and presentation skills to provide information necessary for effective clinical, operational, and financial decision making.
• Manages FTE/RVU/DMHRSi data management reporting tool for Directorate of Nursing.
• Analyzes data for trends. Identifies areas of concern and recommends opportunities to improve productivity and efficiency.
• Monitors Inpatient Productivity performance through in depth weekly and monthly reporting on all in-patient service lines using CLAIRVIA, MHS Genesis associated databases, Microsoft Excel, and PowerPoint.
• Works closely with service line Business Managers and Service Chiefs to promote optimal patient care and service operation.
• Produces Directorate level briefs as needed utilizing MHS GENESIS, Microsoft Excel, and PowerPoint.
• Completing special project and data requests from program leadership in a timely fashion with little to no supervision.
• Pulls and analyzes CLAIRVIA Reports monthly for all units to review compliance.
• Runs ad hoc queries from appropriate databases regarding service or individual provider data. · Reviews compliance reports and forwards action recommendations to Business Managers.
• Providing various administrative support functions when needed.
• Provide an average of 20,000 data driven analytic/ administrative support actions annually to a staff of over 300 personnel.
• Run via Genesis and associated databases/CLAIRVIA for DNS monthly for review by appropriate staff.
• Month to month compile learning needs assessment data on initial specialty care appointments for four divisions via MHS GENESIS; organize data using Microsoft Excel for review.
• Within the first week of each month produce a Monthly Report via CLAIRVIA/Genesis for each Service for service chief review.
• On a monthly basis upload Reports via CLAIRVIA/MHS Genesis to ensure patients are appropriately assigned in a timely manner, schedules are complete, and staff are accounted for in the system.
• Complete special project/data requests from program leadership in a timely fashion with little to no supervision.
• Run queries from appropriate databases regarding DNS and/or unit data.
• Provide various administrative support functions when needed.
• Assist in design and distribution of reports for staff.
• File documents and records as required.