VTC Technician 

Up to 75% to various US Department of State Passport Offices

Certified Technology Specialist (CTS) and/or CTS-I certified required.

Primary Responsibilities and Must Haves:

• Troubleshoots, repairs, and maintains electronic equipment such as audio, video, sound, lighting, and projection systems, as well as other systems as required.
• Thorough knowledge of protocols and AV design, including signal flow, H.323, H.264, SIP, WebRTC, and H.239 duo-video, video bridging and gateways, and applicable platforms, including WebEx, Zoom, and Microsoft Teams
• Networking experience with setup and servicing commercial-grade networking devices: Waps, Routers, WiFi bridge, Managed switches, and VLANs
• Responsible for installing, terminating, and optimizing the cabling, associated devices, computers, digital technology, and commercial off the shelf technologies as required by scope and design
• Excellent knowledge of networking addressing schemes and network integration. Experience in IP cameras, IP access control. Must have experience in PTZ camera installation and servicing
• Provide technical instruction and assistance to customer representatives regarding installation, operation, repairs, and maintenance.
• Responsible for troubleshooting of mechanical and electrical equipment.
• Work directly with customers to investigate, troubleshoot, and diagnose technical product problems
• Provide written customer-ready documentation of all analysis performed with root cause/corrective actions identified.

Education and Experience

• Minimum of 5 years of experience installing and supporting A/V systems and digital signage solutions
• Must be Certified Technology Specialist (CTS) and CTS-I certified for this position.
• Technical Degree or equivalent experience
• AVIXA, Crestron, Extron, BiAmp, or AMX knowledge preferred; certifications a plus!
• Knowledge of construction documentation and blueprint reading
• Experience working with multiple departments and managing multiple tasks concurrently
• Working knowledge of Crestron, Extron, and AMX is a plus
• Driver’s license required, safe driving record