Help Desk Support Specialist 

 The candidate shall meet the applicable information assurance certification requirements at time of hire, including:                                 

(1) DoD-approved information assurance workforce certifications appropriate for each category and level as listed in the current version of DoD 8570.01-M; and

(2) Appropriate operating system certification for information assurance technical positions as required by DoD 8570.01-M.

(3) Upon request by the government, the candidate shall provide documentation supporting the information assurance certification status of personnel performing information assurance functions.                                                         

(4) Contractor personnel who do not have proper and current certifications shall be denied access

to DoD information systems for the purpose of performing information assurance functions.

 

The minimum general requirements for a Level I Technician shall include:

• Active Secret Security Clearance 
• Minimum of 2 years’ experience with hands on training in current applications; hardware experience highly desired. Requirement for every current device not required as long as the candidate has a minimum of six (6) months experience with similar devices and demonstrates the ability to quickly learn the new devices.
• Understands e-mail, IP, voice applications, and MS Teams.
• Works with Inventory Manager to maintain an accurate database of hardware and accessories with the communications skills to keep the Inventory Manager and CIO aware of needs and requirements of the program.
• Knowledge of printer functions, connectivity, and skill set of basic troubleshooting of printing and scanning devices including, but not limited to, networked Multifunction Devices (MFD).

• Working knowledge of software packages including the Microsoft Office bundle, present and future releases.

• Understanding of network essentials, troubleshooting network and cable connectivity.

• Basic troubleshooting knowledge of mobile computing devices such as tablet PCs, notebook PCs.

• Firm working knowledge of Windows 7 and later OSs (to include all current versions of Windows) and will stay abreast of Window advancements and be familiar with future versions of Windows, which will be at no additional cost to the government.

• Knowledge of installation and troubleshooting IP cameras and MS Teams.

• Good written and oral communication skills.

• Willingness to work in a team environment.

• Experience with the use of Dame Ware, Symantec Ghost and other tools to accomplish the assigned responsibilities.

• Initial skill sets shall be current at the time personnel are brought to work on this effort.

• Experience with documentation within an electronic trouble ticket system or other designated method(s).

• Certifications and education: CompTIA A+ Certification, CompTIA Network+, or CompTIA Sec+ CE preferred.

Due to the evolving nature of the information technology industry, the government requires the skill level of the staff to remain current with technology. The employee shall remain trained in current, next generation, and any future Commercial-Off-The-Shelf (COTS) technologies used by NHCPR, at no additional cost to the government.