The Physical Security Specialist – Level I supports the daily security operations at Walter Reed National Military Medical Center (WRNMMC) by managing personnel access, identification badging, and parking authorizations. This role ensures that staff, contractors, students, visitors, and civilians are granted appropriate access in accordance with established security protocols while maintaining the integrity of physical security systems and records.

The specialist serves as a key liaison between WRNMMC departments, security personnel, and external partners, providing technical and administrative support related to access control systems. The position requires strong customer service skills, attention to detail, and the ability to manage sensitive information while supporting a secure and efficient operating environment.

Duties and Responsibilities

The Physical Security Specialist reviews, approves, and denies access requests for WRNMMC staff, contractors, and civilians. The role provides one-on-one assistance for Common Access Card (CAC) support and troubleshoots CAC and proxy card issues by reviewing diagnostics and assessing the functionality and efficiency of alarm monitoring systems and security panels.

The specialist performs comprehensive data entry and access management within the On-Guard/Level system, including adding and removing access for personnel, contractors, guests, students, and visitors. Responsibilities also include maintaining accurate records for identification badging and parking authorizations, issuing badges, capturing identification photographs, distributing parking placards and temporary passes, and creating and printing required reports.

Additional duties include:

• Administering Level system configurations such as creating access levels, group levels, and time zones for automated electronic door locks
• Maintaining updated cardholder profiles in Pass & ID.
• The specialist manages and organizes records and files, assists with forensic, research, or analytical requirements as needed, and cultivates strong working relationships with internal departments and external partners, including J&J, NAVFAC, FMD, and BFPE.
• The role serves as a liaison to coordinate technical and administrative security functions for WRNMMC staff, contractors, and civilians.